Skip to content
Kam Air
Book a Flight (opens in a new tab)

Passenger Rights & Policies

At Kam Air, we are committed to providing a seamless and comfortable travel experience for all our passengers. We understand that unforeseen circumstances may arise, and we have structured policies to address various travel-related concerns, ensuring transparency and efficiency.

1. Flight Delays, Cancellations & Real-Time Flight Status

Kam Air prioritizes passenger convenience and keeps travelers informed:

  • Passengers will be notified promptly via SMS, email, or airport announcements in case of delays or cancellations.
  • For real-time flight status updates, passengers can check the Kam Air website to track their flight schedules, delays, and gate information.
  • In case of significant delays, Kam Air provides refreshments, meals, and accommodation (where applicable).
  • Passengers may be rebooked on the next available Kam Air flight at no extra cost or receive a refund as per fare rules.

2. Denied Boarding (Overbooking)

While we strive to accommodate all confirmed passengers, overbooking may sometimes occur. If denied boarding:

  • Volunteers may be requested to give up their seats in exchange for compensation.
  • If involuntarily denied boarding, passengers will receive assistance, rebooking options, or refunds per applicable regulations.

3. Loss, Damage, or Delay of Baggage

Kam Air takes utmost care in handling baggage. However, if issues arise:

  • Lost baggage must be reported immediately at the airport.
  • Delayed baggage will be tracked and delivered as soon as possible.
  • Compensation is provided for lost or damaged baggage as per airline regulations.

4. Passengers with Special Needs (PRM — Persons with Reduced Mobility)

  • Advance notice (at least 48 hours) is required to arrange wheelchair or mobility aid support.
  • Special seating arrangements and assistance during boarding and deboarding are available.
  • Trained staff members are present to assist at airports and onboard.

5. Unaccompanied Minors

  • Available for children aged 5-12 years.
  • A responsible airline representative will assist the child throughout the journey.
  • Parents/guardians must complete all required documentation before departure.

Kam Air's FAQ page states that the unaccompanied-minor service is not offered. Both statements appear on kamair.com and are reproduced here as published; please confirm with the call centre before travelling.

6. Pet Carriage

  • Small pets may be transported in the cabin, subject to weight and size restrictions.
  • Larger animals must be transported in the cargo hold in airline-approved containers.
  • Passengers must comply with all destination country regulations, including vaccination and health certificates.

7. Force Majeure

Neither party shall be held liable for any failure to fulfill its obligations under this Agreement if such failure is directly caused by a Force Majeure Event. The impacted party must, to the extent possible, continue performing any obligations that remain unaffected and are feasible under the circumstances. Should the Force Majeure Event persist uninterrupted for more than sixty (60) days, either party reserves the right to terminate this Agreement with immediate effect.