Frequently Asked Questions
If you have a question or need clarification related to your Kam Air booking, we have answered many of your questions here.
We can't offer a consistent service for unaccompanied minors across all our locations, so rather than compromise your experience, we've decided not to offer the service.
We can offer you a refund or an alternative flight if you miss your flight for any reason.
If you're denied boarding on a flight for which you have a valid booking confirmation, you'll be entitled to travel on the next available Kam Air's flight. or a refund the total amount of your booking.
You can fly with Kam Air as normal up to the end of your 27th week of pregnancy. After that, you can only fly with us if you give us a medical report or letter (signed or stamped by a doctor or midwife considered sufficiently qualified by us) stating: the exact number of weeks you have been pregnant, your expected date of delivery, that the state of the pregnancy is normal and confirming that you are fit to fly for the duration of the booked flights. The medical report or letter must be written in English or Dari and the date it's issued must not be more than 7 days before the departure date. You can't fly with us after the end of the 35th week of pregnancy. If you're planning a return flight with us it must be before this. If you're expecting a multiple birth, such as twins or triplets, you can fly with us up to the end of your 32nd week of pregnancy. If you're planning a return flight with us, it must be before this.
Yes. There's a first-aid kit and first-aid oxygen on the aircraft.
No. Strollers need to be checked into the aircraft hold. There's no charge for this.
If you lose something on board, contact the arrival airport's lost property department.
No. They are not permitted on board or in the baggage hold.
No. All Kam Air aircraft are non-smoking.
No. We don't allow name changes.
You can change your booking online or contact the call center.
You can change or cancel your booking through the travel Agent who made the original booking or through the Kam Air call center.
Yes you can choose your seat online or while you're doing your booking.
More than 9 people travelling together are classified as a group. Depending on demand, special group fares may be available on some routes. You can book a group fare through our group booking form or contact our call centre.
Subject to fare and fare rules. If you wish to cancel your flight you must contact us in advance. All changes must be made at least 24 hours prior the flight departure; such cancellations may only be made by the customer named in the booking. We will credit your balance (if there is any) of your fare due after deduction of cancellation Refund fee. All the refunds of any transaction's amount against any purchase, would be refunded to the original mode of payment.
Kam Air fares rise as more seats are sold. Seats are sold on a first-come, first-served basis. If you can't get the lowest fare, it simply means one of your fellow passengers has got there first.
Yes, you can make a cash payment through one of Kam Air's Agent, or Sales Office. Your booking will be held for up to 24 hours to give you time to pay. If you're booking less than 48 hours before departure, you must pay for your booking immediately.
Yes. If you pay with your credit/debit card, Kam Air will ask to see it at the airport before you board your flight. If a credit/debit card has been used to pay on behalf of someone else, we'll need to see a photocopy of the front of the credit/debit card and a photocopy of the cardholder's passport at the airport. If you can't produce these photocopies at the airport, Kam Air will not allow you to travel. This is an extra level of security designed to protect you.
If you have already enrolled and you enter the details incorrectly, your payment will either be declined and you will see a message on the final checkout page displaying this, or you will not be able to complete the transaction process and you will be unable to move from the secured page. In the event that this should happen, we would recommend that you contact your card issuing bank immediately.
Your credit card will not be charged. You will be taken back to the payment options page and you can choose to pay with an alternate credit card.
Helpline 4422 within Afghanistan, +93 799 974 422 worldwide.